Data Deletion

If you connected Instagram (or another social account) to import products, you can remove that connection at any time:

1. Sign in to your store's admin dashboard.
2. Go to Import Products.
3. Click Disconnect next to the connected account.

This immediately and permanently deletes the stored access token from our database — Zeddhub can no longer read that account after this. You can also revoke Zeddhub's access directly from Instagram/Meta's own account settings at any time, independently of us.

To request deletion of your merchant account, store data, or any personal data Zeddhub holds about you as a customer, email [email protected] from the email address associated with your account, with the subject “Data deletion request”. We'll confirm your identity and process the request.

Deletion typically completes within 30 days. We'll email you a confirmation once it's done.

• Your account profile, store configuration, and any connected social media tokens are permanently deleted.
• Product, order, and customer records tied to a closed store are deleted, except where we're required to retain transaction records for accounting, tax, or fraud-prevention purposes for a limited period — in that case only the minimum required data is kept, and it's never used for anything else.
• If you're a customer asking about a specific order, we'll also pass your request to the store you bought from, since order fulfillment records are also that merchant's own responsibility.

See our Privacy Policy for more detail on what we collect and why, or contact [email protected].